Overview

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.

Qualifications

• Proven Coaching experience
• Takes personal responsibility
• Goes the extra mile to achieve agreed objectives
• Willingly shares knowledge, ideas and experience. Seeks feedback for continuous improvement
• Reflects Teleperformance’s values in their dealings with others, internally and externally
• Coaching others and talking through end to end processes of the call flow
• Excellent Administration Skills

Responsibilities

• You should begin your day by evaluating the prior day/week/month performance reports
• Ensuring any agents with performance issues have been followed up with and tracked.
• Daily meetings with my team, ensuring Tea...