Description
We are looking for an Operations Specialist to support business performance and service delivery for a contract position based in the Greater Philadelphia Region. This role focuses on monitoring operational results, interpreting call center performance data, and helping improve processes within consumer banking and credit card environments. The ideal Operations Specialist candidate brings strong analytical judgment, an understanding of lending operations, and the ability to identify business-critical issues that affect customer experience and team performance.


What you get to do every single day:

• Evaluate operational data and call center performance indicators to identify trends, risks, and opportunities for improvement.

• Support daily business activities tied to credit card and consumer banking operations, ensuring work is handled accurately and efficiently.

• Conduct criticality assessments to prioritize issues, escalate ur...