Job Summary The Operations Specialist, Control Tower, supports daily operational coordination, customer programme monitoring, reporting, and issue resolution across regional accounts, ensuring timely follow-up, operational visibility, and consistent service delivery.
Responsibilities Operational Coordination
- Coordinate daily operational activities and shipment follow-up with internal teams, vendors, and regional stakeholders to ensure smooth workflow.
- Monitor operational performance metrics to ensure customer commitments and service timelines are consistently met.
- Support escalation processes and resolve operational issues promptly to maintain service quality.
Reporting & Data Management
- Prepare and maintain accurate operational reports, KPI tracking, and customer updates to provide clear visibility on performance.
- Analyse operational data to identify gaps and opportunities for process ...