We're looking for a hands‑on F&B Operations Sales Manager to oversee operations and drive sales for a well‑established F&B outlet in TTDI (Taman Tun Dr Ismail) KL. This role is ideal for someone who values structure, quality, and taking ownership of both operational and sales outcomes.
Responsibilities
- Lead outlet operations, including kitchen and floor, ensuring SOPs are followed at all times
- Supervise and coach a team of 14-15 staff, maintaining standards in hygiene, service, and food quality
- Drive sales growth and implement marketing initiatives, events, and promotions
- Manage stock, inventory reconciliation, margins, and P&L reporting
- Work closely with head chef and internal teams to ensure operational efficiency
- Implement improvements, enforce standards, and maintain consistent quality
- Handle documentation, routine checks, and mystery shopper scoring
Qualifications