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Customer Service and Client Relations (SaaS)
Fully Remote
Full-Time
Monday to Friday
Full US Eastern Time (ET) overlap required
Latin America
Our client is a fast‑growing SaaS company operating in the homebuilding and construction technology space. They provide tools that streamline operational workflows, customer communication, and document management for builders and contractors. As they scale, they are investing heavily in customer experience and operational excellence to support a rapidly growing user base.
The Customer Success Specialist will own the company’s customer support inbox and serve as the primary point of contact for all inbound customer communication. This role is critical in ensuring customers receive timely, clear, and empathetic responses that reflect a high stand...