Induction & Portal Management

Managing the operationalization of Customer Inductions and Portals across Pest and Hygiene business units in conjunction with Branch Operational Teams & functional stakeholders to support the delivery of:

• Service Levels
• Productivity
• Revenue Forecast Accuracy
• Improved Customer Satisfaction with Compliance Requirements

Setting targets, managing accountabilities and monitoring results for the Induction function to facilitate the branch with information to own responsibility, accuracy, timescales, customer satisfaction, cost and resource management

Creating and implementing appropriate, cost effective and efficient induction strategies to respond to current business and future delivery needs

Providing leadership and coaching to branch teams on customer induction & portal compliance

Map and maintain a record of the customer inductions on an ongoing basis

Emb...