Operations Officer

Our client is currently hiring for the position of Operations Officer

Responsibilities:

• Manage daily operational processes and internal workflows

• Monitor transactions and support payment reconciliation processes

• Coordinate with schools, corporates, and payment gateway partners

• Handle operational queries, escalations, and issue resolution

• Support onboarding of partners from an operational perspective

• Maintain operational documentation, SOPs, and controls

• Ensure compliance with internal policies and procedures

• Support reporting on operational performance and metrics