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Operations Manager - Residential Business Support and Customer Care

ACH Group | Australia, Australia | Posted June 21, 2026

Position Overview

About ACH Group:

For more than 70 years, ACH Group has supported older South Australians to live good lives. As a leading not-for-profit, we’re looking for an experienced senior leader to drive performance, quality, and customer care across our residential homes.

About the role

Reporting to the Executive Manager, Care & Residential Services, you’ll lead Residential Home Managers across multiple sites and take ownership of operational performance, customer experience, workforce capability, and quality outcomes.

What you’ll be doing

  • Lead and support Residential Home Managers across ACH Group’s residential portfolio.
  • Drive high-quality care, customer experience, and continuous improvement outcomes.
  • Oversee performance across budgets, occupancy, AN-ACC, KPIs, and workforce effectiveness.
  • Strengthen compliance, risk management, and o...

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