Job Title: Operations Manager (Planning, Scheduling)

Reports To: Head of Property Maintenance / Regional Director

Location: Typically aligned with regional hubs (e.g., London/South East)

Job Purpose

To lead, motivate, and manage a team of Repairs Planners and Schedulers to ensure the effective, efficient, and commercially viable dispatch of responsive repairs, voids, and planned maintenance works. The role is directly responsible for driving operative productivity, optimizing travel time, maximizing First Time Fix ratios, and ensuring that Hyde's residents receive an exceptional, timely repairs service that meets regulatory and internal KPIs.

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Key Responsibilities

Team Leadership: Direct line management of a team of Repairs Planners / Schedulers and Lead Schedulers. Responsible for performance management, training, setting daily targets, and conducting regular 1-to-1 reviews.
Workforce Optimisation & Resource Planning: Over...