Responsibilities
Managing financials, cost control and data management requirements of outsourcing call center.
Implement company-wide management-approved strategies.
Align with stakeholders to make decisions for operational activities and set strategic goals.
Supervise staff from different departments and provide constructive feedback.
Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
Oversee customer support processes and organize them to enhance customer satisfaction.
Review financial information and adjust operational budgets to promote profitability.
Revise and formulate policies and promote their implementation.
Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
Perform follow-ups with corporate clients and create a close relationship with high-level decision makers to create new business opportunities.
Ensure the processes of con...