Overview

1. Develop and implement tailored operational strategies to boost efficiency, profitability, and customer satisfaction across all departments.
2. Work closely with executives to ensure operational alignment with business goals and brand standards.
3. Lead and mentor a team of operations personnel, fostering a high-performance culture through training, coaching, and continuous development.
4. Oversee scheduling, task delegation, and productivity management across retail, logistics, and service teams.
5. Supervise customs clearance, import/export documentation, and coordination with overseas suppliers and contractors.
6. Optimize inventory flow and product availability across retail locations, including forecasting and restocking.
7. Maintain a seamless customer experience by aligning service delivery, store readiness, and staffing.
8. Resolve escalated operational issues and implement long-term solutions. Liaise with fr...