Operations Manager – Implementation Consultant Team

Location: Onsite Lisbon, Portugal

Overview

The Operations Manager is accountable for the performance, quality, and consistency of a team of Implementation Consultants (ICs) delivering end‑to‑end implementations of Enterprise Suites. This role defines success criteria, owns delivery outcomes, quality standards, process compliance, and personnel performance across a cohort of ~20 consultants. Success is defined by predictable, high‑quality execution at scale—not individual effort. This role requires flexibility to align with U.S. time zones, ensuring seamless collaboration with clients and teams. Experience in QuickBooks products is a plus.

Responsibilities

• Translate business goals into clear, measurable team outcomes
• Define what success looks like across delivery, quality, client experience, and team performance—ensuring expectations are explicit, aligned to program go...