Overview

Transcom is looking for talented individuals like you to join our awesome team! Be the next Operations Manager for our Transcom Davao site.

Join our Transcom Family as a Operations Manager!

The Business Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery and client interaction. Reporting directly to the Contact Center Manager the Business Manager achieves his/her targets with the assistance of all Transcom support functions. The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.

Essential Duties & Responsibilities

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:

Profit and Growth

• Delive...