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AGAPE CP HOLDINGS PTE. LTD. | singapore, Singapore | Posted June 30, 2026
Position Overview
Responsibilities - Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels
- Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training
- Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses
- In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
- Generate daily, weekly and monthly Operational Health reports to Head of Operations
- To do planning, forecasting, implementing and monitoring of assigned campaigns
- Ensures all standards and procedures are followed and maintained
- Liaise with clients whenever necessary to align campaign-related issues
- Collate and send monthly campaign performance reports to clients and Agape management
- Collate and prese...