We’re Hiring Operations Manager who will lead and elevate day‑to‑day operations in a fast‑paced, customer‑focused environment. In this role, you’ll drive operational excellence by owning KPIs and SLAs, optimizing processes, and ensuring high‑quality service delivery. You’ll lead and develop teams, collaborate with key stakeholders, and continually identify opportunities to improve performance, efficiency, and customer experience. If you’re a strong people leader with a data‑driven mindset and a passion for delivering results, we’d love to hear from you.

Key Responsibilities

Operational Management

• Oversee and manage day‑to‑day operations to ensure smooth and efficient service delivery.
• Ensure operational processes are executed in line with company standards, client requirements, and regulatory guidelines.
• Monitor operational productivity, service quality, and customer experience.
• Identify operational risks and impleme...