The primary responsibility is to oversee daily operations during a shift across all departments, ensuring prompt delivery of airline catering services according to Service Level Agreements (SLAs), Performance Tracking System (PTS), and other essential performance metrics.

Functions & Responsibilities

Adhere to all relevant standards and regulatory mandates while promptly addressing and managing incidents, escalating issues, and recommending corrective measures as necessary.

Monitor operational facets to ensure optimal service delivery, assisting management in achieving agreed-upon key performance indicators.

Collaborate closely with internal and external stakeholders/customers to fulfill service delivery requirements, promptly notifying management of emerging issues and recommendations.

Coordinate with various departments to ensure operational resilience, managing disruptions and escalating to management if business continuity protocols n...