Manage end-to-end order fulfillment, customer communication, dispatch coordination, and delivery tracking to ensure a seamless customer experience. Coordinate with vendors, delivery partners, and internal teams to ensure timely deliveries, efficient operations, and high customer satisfaction.
Operations & Customer Success Executive Key Responsibilities:
- Managed Shopify and WhatsApp order processing
- Coordinated customer communication and issue resolution
- Scheduled and tracked deliveries through WeFast and Porter
- Coordinated with production/kitchen teams for timely dispatch
- Monitored delivery performance and customer satisfaction
- Managed vendor relationships and delivery partners
- Handled complaints and ensured smooth order fulfillment
- Supported upselling and customer retention initiatives
Preferred Qualification