What We Need

The Operations Lead is responsible for leading the day-to-day operations, service delivery, reliability, and continuous improvement of the Sakani and Ejar platforms. The role ensures platform availability, operational excellence, incident management, disaster recovery readiness, and effective collaboration between business, development, infrastructure, security, QA, and external vendors

What You'll Do

Operations Management

• Lead and manage the operational support of Sakani and Ejar platforms. 
• Ensure platform availability, stability, performance, and reliability. 
• Oversee production and non-production environments. 
• Monitor operational KPIs, SLAs, and service health metrics. 
• Drive continuous service improvement initiatives. 

• Lead Major Incident Management activities and coordinate resolution efforts. 
• Manag...