Overview

The purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.

Key Responsibilities

• Governance & operational management - Establish and run DGS Philippines operational governance, including cadence, forums, decision tracking, and escalation management.
• Act as the primary point of coordination between local leadership and the global DGS network.
• Ensure consistent application of global DGS operating standards, policies, and controls.
• Unified data & reporting - Own the end-to-end operational data model for DGS Philippines.
• Ensure accurate, timely, and automated feeding of Philippines data into global DGS dashboards.
• Partner with global teams t...