Key Roles & Responsibilities:

**Overview**

+ Will focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives.

**Project / Service Delivery**

+ Responsible for executing the tasks assigned by the project manager whichgenerally entail:

conducting process discovery & walkthrough sessions for operational and/or support processes

gathering adequate information and data to support the project objectives

validating information and data used for developing project deliverables

identifying process and/or performance gaps and opportunities

quantifying impact of process gaps and/or performance misses and continuous improvement opportunities

Developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc.

supporting the business process owners in deploying the agreed recommendation...