Role Purpose

• Lead the successful delivery of CEM’s Retirement Living services in line with the company’s vision, values and strategic objectives.
• Champion a culture of customer excellence, ensuring residents receive responsive, high-quality and value-driven services.
• Create an engaging and supportive colleague experience that attracts, develops and retains high-performing teams.
• Drive operational efficiency, continuous improvement and robust governance to ensure service charges and operating costs remain fair, transparent and focused on owners’ cost of living.
• Support the expansion of new Retirement Living services and innovative business opportunities.

Key Responsibilities

Operational Leadership

• Provide inspiring leadership to a workforce of 300 colleagues, including 5 direct reports and their teams, setting clear expectations, coaching talent and creating a culture of accountabilit...