The Company

As a market leader, this instantly recognisable logistic organisation provides international air and sea freight forwarding, together with integrated logistic services. With a management team of industry-leading professionals, they strive towards economic, social and environmental coherence.

The Role

Sitting in the Customer Service division, you will be responsible for: 

Developing and maintaining productive and positive relationships with clients

Acting as the liaison between the Sales, Operations and Account Management team for the Customer in regard to their account queries providing regular updates in accordance with the companies SOP’s

Ensuring the smooth transition of a new client into the business 

Communicating account needs to internal stakeholders 

Shipment information

Order status/ updates

Grievances/complaints

Monitoring ongoing claims

Invoice queries...