Key Responsibilities

•  Coordinate end-to-end execution of international customer orders.
•  Process sales orders and maintain accurate records in ERP/CRM systems.
•  Monitor order status and ensure timely updates to customers and internal teams.
•  Follow up with production, sourcing, and inventory teams to ensure adherence to delivery timelines.
•  Serve as a primary point of contact for operational queries from international customers and sales representatives.
•  Provide regular updates regarding order status, dispatch schedules, and shipment tracking.
•  Resolve customer concerns by coordinating with relevant internal departments.
•  Coordinate with logistics partners and freight forwarders for international shipments.
•  Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and shipping documents.
•  Support the International Sales team wi...