Job Profile Summary:

The operations coordinator serves as a centralized support role for logistics operations, ensuring the accuracy of shipment data, coordination of time-sensitive appointments, and resolution of service-impacting exceptions. Acting as a control point across functions, this position helps maintain service continuity and client satisfaction through proactive issue management, system execution, and cross-functional collaboration.

Key Responsibilities:

Accurately enter shipment details, service instructions, and customer requirements into the Transportation Management System (TMS) or WorldTrak.

Maintain updated records of shipment timelines and appointment confirmations.

Schedule pickup and delivery appointments based on routing plans and carrier availability.

Coordinate with external partners and internal teams to confirm or adjust appointments as needed.

Escalate missing or inconsistent information impacting...