Job Title: Operations Clerk
Job Location - Chicago, IL
Duration - months

Role Overview

The OSS Shift Lead is the operational backbone of the day-to-day shift. This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations. You are the “control tower” during your shift — responsible for keeping operations running smoothly and stepping in when things go off track.

Key Responsibilities:

Shift Management & Staffing: Assign OSS to shifts and ensure full coverage across all active jobs Monitor attendance, lateness, and no-shows; take immediate corrective action Backfill gaps in real-time by reassigning or escalating

Real-Time Operations Oversight: Troubleshoot issues (, late arrivals, setup problems, participant confusion) Escalate critical issues with clear context and proposed...