Job Scope

• Directly manages a small team of Team Leaders and indirectly manages their respective R&A Operators to include their on and off the job training, daily attendance, grooming, coaching, appraisals and personal development plans.
• Compiles duty schedules for their area on a monthly basis ensuring that annual leave plans support operational readiness and provide sufficient time off to colleagues.
• Plans, books and delivers on and off job training as required to ensure best possible service standards as well as colleague development.
• Openly communicates appropriate and useful information through various channels including department meetings and briefings.
• Motivates colleagues through the effective implementation of incentive, recognition and rewards programmes.
• Ensures departmental policies, procedures and performance standards are implemented and maintained throughout their area.
• Reviews departmental...