Role Purpose

We are seeking an Operations Analyst / Senior Analyst to join our eCommerce Logistics – Hub Operations team in Asendia Singapore. Reporting to Head of Supply Chain Singapore / South Asia, you will predominantly be responsible for overseeing end-to-end delivery performance, driving performance insights, and analysing service level gaps. You will collaborate across departments to enhance service quality and customer satisfaction through resolving issues and improving processes.

• Measure and monitor end-to-end (E2E) delivery and transit times and provide weekly / monthly performance reports to the management team.
• Identify and analyse the root causes of SLA deviations when performance does not meet management targets.
• Respond to customer inquiries regarding parcel status, providing timely and clear explanations.
• Collaborate with Operations and o...