Operational SME

Salary -  €44,351

Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

• 40 hours per week 
•  should be able to commit to a 24/7 Operational opening hours (Current working rotation is 0900-1800)
• 13 weeks training
• Language Proficiency of minimum C1 – Language test required are required if successful at sifting 
• KornFerry test are required if successful  at sifting