Elevate merchant support operations as the Operational Leader of Merchant Care at G10 Fulfillment. This role focuses on service delivery and managing a team of support professionals.
As a hands-on leader, you will guide Account Coordinators in effectively resolving issues for merchants. Your responsibilities include optimizing workflows, establishing performance metrics, and developing a scalable ticket management system that meets evolving merchant needs.
Key Responsibilities:
• Lead a team of Account Coordinators in service execution
• Drive the ticket resolution process and standards
• Collaborate with internal teams to solve persistent issues
• Design and administer the optimal ticketing system
• Use performance metrics to foster continuous improvement
Requirements:
• 7+ years in customer service or operational roles
• At least 3 years in a leadership capacity
• Experience with ticket management systems like Salesforce
• Strong communication and ...