We are opening a position for an Operational Business Analyst to strengthen our client’s team based in Geneva. This role is part of a broader initiative aimed at structuring and optimizing training programs, with a focus on harmonizing processes, enhancing learner journeys, and defining a coherent and scalable operating model.

Key Responsibilities

• Conduct stakeholder interviews to gather insights and understand current practices
• Map end-to-end program lifecycles, from design and enrollment to delivery and evaluation
• Review existing materials (course catalogs, activity plans, reporting templates) to detect inconsistencies and overlaps
• Evaluate governance frameworks, roles, and decision-making processes
• Assess the effectiveness and reliability of current data collection and reporting systems
• Identify organizational gaps and recommend improvements aligned with industry best practices
• Design a...