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Operation Support, Last Mile

Ninja Van | Shah Alam, Malaysia | Posted June 07, 2026

Position Overview

Return Pickup (RPU)

  • Ensure reporting and monitoring comply with RPU objectives.
  • Ensure all return pickup comply to the SOP
  • FSR (Fantastic Service Recovery)

  • Make sure all FSR cases settle within the timeline according to the target set
  • POD/POP deductions

  • Provide report deductions and coordinate justifications with relevant stakeholders.
  • Others

  • Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.
  • Participate in quality, safety and GDPMD related programs such as training, campaign and others.
  • Working closely with station staff and all other stakeholders.
  • Assist in all other tasks given by the superior.
  • Provide support to other administrative functions within the department as required.
  • Job Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma,...
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