The Operational Excellence Section Head is responsible for analyzing, designing, documenting, and optimizing business processes to deliver measurable operational and financial impact.
The role focuses on quantitative process analysis, gap identification, solution design, and hands-on implementation, in close collaboration with business stakeholders and system teams.

Key Responsibilities

Process Analysis & Optimization

• Analyze end-to-end processes to identify gaps, bottlenecks, waste, risks, and control weaknesses.
• Apply quantitative analysis to assess performance, root causes, and improvement opportunities.
• Design and implement optimized future-state processes using Lean, Six Sigma, Kaizen, and Value Stream Mapping.

Process Design & Documentation

• Develop and maintain process maps, SOPs, and value stream maps using Microsoft Visio or similar tools.
• Ensure proces...