Lead the Charge in Out-of-Hours Excellence!

OOH Shift Team Leader | Service Delivery | Serco – AASC Contract

Working Hours: Working hours: Full-Time, .5 hours per week. Monday-Thursday office based, Friday-Sunday work from home.

3-week rota which includes hours shifts. 2 weekends out of 3 (days, nights, off as 1 weekend on days, 1 weekend on nights and 1 weekend off)

Do you thrive under pressure, lead from the front, and have a passion for operational excellence? We’re looking for an experienced Shift Team Leader to take charge of our Out-of-Hours (OOH) team—driving high standards, solving complex challenges, and making a real impact every single shift.

This is your opportunity to play a pivotal role in ensuring essential services are delivered to some of the UK’s most vulnerable individuals, in partnership with UK Visas & Immigration (UKV&I).

What You'll Be Leading On

As a key figure in our Service Delivery Centr...