Job Description
Description
This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.

•Manage consumable inventory
•Replace toner/consumables/paper
•Ensure adequate consumables are available at customer sites
•Clear paper jams
•Assist end user with device functionality
•Coordinated with HP with SW branded support
•Report customer dissatisfaction to CSM/SDM
•Assist with the collection of usage pages per devices as need...