Liftec Express in Dartford is seeking an experienced Customer ServiceDesk Team Lead to enhance its Helpdesk function. This leadership role requires oversight of daily operations, ensuring high-quality customer service and team performance.

The successful candidate will manage incoming inquiries, handle escalations, and analyze performance metrics to drive continuous improvement in service delivery.

With 25 days of holiday and a supportive culture focused on safety and ethics, this position offers an excellent opportunity for impact in the engineering sector.