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Online Engagement Specialist

Brandt Business Services Sdn. Bhd. | Kuala Lumpur, Malaysia | Posted June 25, 2026

Position Overview

Join our team as an Online Engagement
Specialist (customer service outbound sales) and play a pivotal
role in delivering exceptional customer experiences while
contributing to our retail success. Your dedication and skills will
be instrumental in elevating our brand's reputation and driving
sales
growth.


Responsibilities:

  • Conduct
    follow-up calls or chats for customers who have expressed interest
    in specific products or services.
  • Provide
    detailed product information and address customer inquiries
    effectively.
  • Proactively identify opportunities
    to upsell and cross-sell related products and services during
    customer interactions.
  • Offer personalized
    recommendations to enhance the customer's shopping experience and
    maximize sales.
  • Maintain a friendly,
    professional, and helpful demeanor, ensuring that each customer
    interaction is positive and memorable.
  • Exhibit
    r...

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