How You’ll Make an Impact

As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid‑market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross‑functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes.

You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high‑touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast‑paced SaaS environment.