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Onboarding & Customer Success Architect (Hybrid)

Factorial | Mexico, Mexico | Posted June 07, 2026

Position Overview

A leading HR tech company in Mexico is seeking an Onboarding Specialist to manage the onboarding journey for LATAM customers. In this consultative role, you will help clients adopt the product effectively by designing tailored roadmaps and facilitating implementation. Ideal candidates are fluent in Spanish with intermediate English skills, possess strong ownership and communication abilities, and have experience in customer success or similar fields. The position offers a hybrid work model and various benefits including private health insurance and grocery vouchers.
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