About the Role

• Customer Onboarding: Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success. Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
• Value Realization & Goal Alignment: Identify customer priorities quickly and map them to Semrush product capabilities. Drive adoption of key features to expedite value realization and deliver measurable early wins.
• Relationship Management: Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value. Identify new contacts within customer organizations and pass them to the long‑term account team for continued success.
• Consultative Customer Engagement: Act as a trusted advisor during onboarding by providing strategic recommendations and best practices. Be customer‑obsessed and scrappy, adapting onboarding strategies to meet ...