Enhance customer satisfaction as an On-Site Solutions Associate with our team. You will manage service commitments, execute orders, and maintain strong relationships while understanding product needs.
This role requires a proactive approach to customer service, focusing on setting up new clients, resolving issues, and supporting marketing initiatives. As a point of contact, you will track service metrics and conduct weekly reviews to ensure quality outcomes. Experience in sales or account management will be advantageous.
Key Responsibilities:
• Coordinate timely set up of new customers in the program
• Maintain current product knowledge for customer service
• Expedite resolution of customer complaints
• Track visits and services while reviewing metrics weekly
• Support on-site organization and order processing
Requirements:
• High School Diploma or GED preferred
• 0-2 years of related experience
• Valid Driver's License with acceptable record
• Willi...