The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

**Responsibilities:**

+ ·Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds·Analyzing and finding the key areas for process improvement and creating an action plan for the implementation of the same.·Assist higher management in maintaining operational service levels in line with the global IAM standards.·Escalations management- Ensure the escalations raised by clients are handled appropriately in a timely manner.·Conduct basic housek...