Job Description

To provide limited first-level support by conducting comprehensive and accurate investigation, diagnosis and resolution of queries within the agreed turnaround times and against world class operations standards, ensuring a positive client experience, client satisfaction and minimised risk and losses to SBG.

Qualifications

Type of Qualification: Diploma
Field of Study: Business Commerce



Experience Required

Service Management

Operations

2-4 years

Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders.



1-2 years

Experience in General client services and / or support capability with proficient technical experience.

Additional Information

Behavioural Competencies: