Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Responsibilities:

Provide customers with accurate information regarding their orders, delivery status, and product details.

Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.

Ensure customers are satisfied with their delivery and installation services through follow-up communications.

Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.

Monitor and track delivery schedules to provide customers with real-time upd...