Customer Contact Operative

Location: Office Based
Status: Employed
Remuneration: Competitive Package
Hours: 40 Hours Per Week

The primary purpose of the role is to deliver service excellent for both Richburns and its customers by working in our Customer Contact team.

This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding utility bills and arrears. You will also assist our agents in the field set up and agree payment plans and process payments from customers. Operating in a contact centre environment dealing with both inbound and outbound calls.

The role is located in our Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide.

In addition, there is a requirement to deliver both Ma...