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OEM - Automotive Technical Support Administrator

Mototeam (Pty) Ltd | johannesburg, South-Africa | Posted July 03, 2026

Position Overview

Duties include:
  • Provide technical diagnosis and fault evaluation across dealer and internal vehicles, ensuring accurate identification of mechanical and electrical issues.
  • Compile detailed technical and failure analysis reports, including warranty-claimed components and FTIR-related findings.
  • Test and evaluate warranty-returned components to determine root cause of failure.
  • Monitor, manage, and escalate TAR cases, ensuring timely resolution and submission of monthly TAR summary reports.
  • Deliver on-site technical diagnostic support to dealerships to assist with complex repairs and ensure minimal vehicle downtime.
  • Analyse failure trends and implement corrective actions to improve product reliability and technician capability across the dealer network.
  • Support and deliver technical training and on-the-job coaching to upskill dealership technicians.
  • Assist with preparation and coordination of tech...

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