Join Nestlé as an O2C Customer Solutions Analyst on a 12-month hybrid contract in Brampton, ON. Manage the order capture process to enhance customer satisfaction and streamline operations.
As an O2C Customer Solutions Analyst at Nestlé, your primary responsibility is to oversee Order to Cash activities for your customer portfolio. Utilize your skills to resolve demand capture failures and manage various operational challenges within service level agreements. Your ability to communicate effectively with stakeholders and handle customer inquiries will be crucial in driving successful outcomes.
Key Responsibilities:
• Optimize Order to Cash activities for customer portfolio
• Resolve Demand Capture failures and blocked orders
• Validate customer deduction and compliance fines
• Investigate transportation, warehousing, and billing issues
• Provide visibility on order status to customers
Requirements:
• Experience handling customer inquiries effectively
• Excel...