We are looking for an experienced Program Manager to lead and scale service fulfillment and Reverse logistics operations across the U.S. You will design, implement, and continuously improve end-to-end processes for installation, field service fulfillment, parts logistics, returns, and depot repair to meet aggressive SLAs, cost targets, and customer experience goals.


This position is based in Dallas, Texas.


What you’ll be doing:
+ Lead cross-functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support.
+ Design and optimize end-to-end fulfillment flows: order intake, kitting, staging, shipping, installation scheduling, returns, repair, and reverse logistics.
+ Manage relationships with 3PLs, carriers, depot/repair partners, warehousing teams, and field service providers; negotiate contracts and measure performance.
+ Define program benchmarks (OT...