Talent Outsourcing Channel Solutions' is seeking an enthusiastic and customer-focused Customer Service Representative - Non-Voice Local Account to join our vibrant and fast-paced team in Angeles City, Pampanga. As a full-time employee, you will play a vital role in providing exceptional customer service and support to our valued clients.



What you'll be doing



Responding promptly and efficiently to customer inquiries and requests via email, chat, and other non-voice communication channels

Troubleshooting and resolving customer issues with a focus on delivering a positive customer experience

Providing detailed and accurate information to customers, ensuring their needs are met

Documenting and tracking all customer interactions and resolutions

Identifying opportunities for process improvements and contributing to the enhancement of customer service delivery

Adhering to company policies, procedures, and quality standards