We are seeking a Network Telephony Change Management Technician who will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The technician would also monitor the network and report on maintenance successes and overall performance statistics.
Duties & Responsibilities

+ Analyze Change Maintenance requests.

+ Ensure documented Change Management processes are followed.

+ Deconflicts impact between maintenances to avoid unplanned outages.

+ Conveys details of the maintenance to end users if customer escalations arise.

+ Document discrepancies and track/notify to ensure records are accurate.

+ Coordinates work and support with Field Operation, Outside Plant and the NOC, and processing impact assessments received.

+ Participates in an on-cal...