Purpose of the Role

• To provide onsite lettings and property management services to a BTR residential development.
• To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage residents to create a sense of community within the building. Ensure the safety and security of the development is at the forefront of your mind and all issues are dealt with swiftly and in a professional manner.

Key Responsibilities

• Welcoming residents to the scheme whilst providing first‑class customer service at all times
• Ensuring the front desk is manned at all times and is presented to a high standard
• Monitoring the resident services email inbox and actioning requests and enquiries as required
• Creating a community feel through communication, events and innovations
• To act as the first point of call for residents to report maintenance issu...